Privacy Policy


Palace Games is committed to keeping your data safe and secure. This policy explains what we collect and how we use it.

What information we collect.

We collect the following information in order to create and confirm your booking, process payments, send you reminders and arrival information, and provide customer service follow-up. This is information you provide to us voluntarily.

  • Name
  • Email address
  • Telephone number
  • Credit card information
  • Digital signaturesDemographic information such as zipcode
  • Information about preferences and interests

We also collect data about your use of our website, which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This information is gathered automatically through the use of cookies, which are explained below. This information is not linked to your personal information listed above.

What we do with the information

We use the information we collect for internal record keeping and to improve our offerings. We occasionally send email notices about promotions, events, or new experiences. You may adjust your contact preferences at any time.

How we share this information

We do not sell or rent this information to anyone. We do share this information with our booking software company, the payment processing company, and our digital waiver/photo sending company. We use these providers to process your reservation, to complete your financial transactions, to send team photographs, and to store digital waivers. These transactions are processed through a gateway provider and are not stored or processed on our servers.

. The privacy policies of these companies are here:

We may also release information when appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Use of Cookies

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at:

We use traffic log cookies to identify which pages are being visited. This helps us analyze data about web page traffic and improve our website by tailoring it to customer needs. The cookie information is only used for statistical analysis and then the data are removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

How to review and modify the collected data

If you are concerned about the accuracy of the data we collect and maintain, or would like to unsubscribe to future emails, please contact us and we will promptly respond.

Palace Games
ATTN: Customer Support
3362 Palace Drive
San Francisco, CA 94123

[email protected]


Changes to our Privacy Policy

We may change our Privacy Policy at any time, subject to legal requirements. The most recent updates to our Privacy Policy will be posted on our website.

Effective Date of the Privacy Policy

This policy is effective as of July 1, 2018.