Palace Games is committed to keeping your data safe and secure. This policy explains what we collect and how we use it.
What information we collect.
We collect the following information in order to create and confirm your booking, process payments, send you reminders and arrival information, and provide customer service follow-up. This is information you provide to us voluntarily.
- Email address
- Telephone number
- Credit card information
- Digital signaturesDemographic information such as zipcode
- Information about preferences and interests
What we do with the information
We use the information we collect for internal record keeping and to improve our offerings. We occasionally send email notices about promotions, events, or new experiences. You may adjust your contact preferences at any time.
How we share this information
We do not sell or rent this information to anyone. We do share this information with our booking software company, the payment processing company, and our digital waiver/photo sending company. We use these providers to process your reservation, to complete your financial transactions, to send team photographs, and to store digital waivers. These transactions are processed through a gateway provider and are not stored or processed on our servers.
. The privacy policies of these companies are here:
We may also release information when appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
We use traffic log cookies to identify which pages are being visited. This helps us analyze data about web page traffic and improve our website by tailoring it to customer needs. The cookie information is only used for statistical analysis and then the data are removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
How to review and modify the collected data
If you are concerned about the accuracy of the data we collect and maintain, or would like to unsubscribe to future emails, please contact us and we will promptly respond.
ATTN: Customer Support
3362 Palace Drive
San Francisco, CA 94123
This policy is effective as of July 1, 2018.