Before You Arrive
Health and Safety Protocols
- Please review guest requirements and what we are doing to keep you safe here!
Double check your date and time
- Sometimes mistakes happen—please make sure your reserved the correct date and time. Get in touch with us ASAP if it isn’t! (Check out our cancellation and rescheduling policies, too.)
- Your confirmation email has a link to our digital waiver. Save time by registering your team and signing the waiver before you arrive. We are happy to re-send the link if you need it—give us a call or send us an email.
- For contactless check-in, waivers must be signed from your own device.
- A parent / guardian must sign the waiver for any player under 18. If you have young players, please check out our under 18 policies.
- If you booked multiple rooms, please assign teams ahead of time and have players sign the waiver for the game they will play. Let us know if you need any additional arrival information for Palace Games.
Review our Map and Directions.
- Please review and share the map and directions information shared (below, in your reminder email, and on the Map & Directions page) before departing for your reservation!
- Awesome teams deserve an awesome team name! Get inspired with a Team Name Generator.
Day of Event
- Please arrive 15 minutes before your reservation time. Plan to be there for about 2 hours.
- The Palace Games entrance is at 3362 Palace Drive (west side of the building, opposite side from the rotunda and lake). This is a set of large green doors with a Palace Games sign.
- Call us at 415-997-8522 x 1 if needed.
- There is free parking available on Palace Drive.
- There is a paid parking lot behind the Palace at 3381 Lyon St, with an entrance from Palace Drive, past our entrance to the left. It is also accessible from Girard Rd. (You will have to access it via Girard Rd if Palace Dr is closed.)
- There is also free parking in the lot at the St. Francis Yacht Club (across Marina Blvd), or parking by Crissy Fields.
- Occasionally, Palace Drive may be blocked off. In that case, please go to the Palace of Fine Arts Parking Lot at 3381 Lyon St, San Francisco, CA 94123. There is an entrance off Girard Road (see the map below for best route). From there you can access Palace Dr and park right in front of our doors or park in the lot.
- Palace Games escape rooms may contain mild physical activity: walking on uneven surfaces, climbing, crawling, sliding. Dress accordingly (dresses and skirts may not be appropriate) including comfortable shoes.
- We recommend dressing in layers. The Palace can get a bit cold, but the room itself may get warm.
What to bring
- Your energy and your enthusiasm is all you need! In fact, we will ask that bags and phones remain in the basket in your room.
- We strongly recommend that you take all visible bags or valuables out of your car. There is a basket in the room. We can store larger items in the office if needed.
- You do not need to bring your confirmation.
- While gratuity is by no means expected or required, some people have found our hosts go above and beyond. If you think you might wish to express your appreciation with a tip, please remember to bring along cash!
- Masks are optional.
Also check out our Map & Directions, Booking Policies, Players Under 18. Let us know if you need any additional arrival information for Palace Games.