Escape to extraordinary employment, and join the Palace Games team! Info here.

Gift a great experience! Gift cards available here.

Play the NEWEST Jewel Palace virtual puzzle adventure – the Emerald Palace!

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415-997-8522

VIRTUAL GAMES

  • Games
        • In-Person

        • The Attraction
        • The Edison Escape Room
        • The Great Houdini Escape Room
        • The Roosevelt Escape Room
        • Online

        • The Emerald Palace – Available Online
        • The Sapphire Palace – Available Online
        • The Ruby Palace – Available Online
        • Palace of Destiny – Available Online
        • The Emerald Palace
        • The Emerald Palace

          Play The Emerald Palace Online!

           

  • Team Building
        • Online

        • Virtual Team Building
        • In Person

        • Team Building
        • Event Space
        • Online Escape Rooms

          Throw a Great Virtual Party with Our Online Escape Rooms

  • Info
        • About Palace Games
        • Arrival Information
        • Map & Directions
        • FAQs
        • Blog
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  • How It Works
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        • Game Administrator Panel
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          Virtual Escape Game Demo Videos

  • Contact
  • Games
    • The Attraction
    • The Edison Escape Room
    • The Great Houdini Escape Room
    • The Roosevelt Escape Room
    • The Emerald Palace – Available Online
    • The Sapphire Palace – Available Online
    • The Ruby Palace – Available Online
    • Palace of Destiny – Available Online
  • Team Building
    • Virtual Team Building
    • Team Building
    • Event Space
  • Info
    • Gift Cards
    • Booking Policies
    • Players Under 18
    • FAQs
    • About Palace Games
    • Reviews & Press
    • Blog
    • COVID-19
  • How It Works
    • Virtual Games
    • In-Person Experiences
  • Contact

Booking Policies

How exactly does booking a room work?

  • Booking an escape room reservation is similar to buying a movie or concert ticket. Full payment is due at the time of booking, the start time you have selected is not flexible and it is best to arrive about 10 to 15 minutes early.

How much does a room reservation cost?

  • Each room reservation is a total of $400 + a $25 booking fee.

What do I need to book?

  • Some basic contact information and your credit card info is required to complete a booking.
  • Please note that the credit card billing zip code and security are required for booking.

When will I be charged for the booking?

  • As full payment is due at the time of booking, cards are processed when the reservation is made.

Can I change my payment details after completing my booking?

  • Unfortunately, no. Cards are processed at the time of booking.
  • We cannot change the payment method or issue a discount on a completed booking.

What is Palace Games’ cancellation & rescheduling policy?

If you need to cancel or reschedule your reservation, please contact us as soon as possible!

  • 5+ days notice: Eligible for a full refund to credit card (minus non-refundable $25 per room booking fee).
  • Less than 5 days notice: Eligible for full store credit. Store credits are non-refundable and do not expire.

*Please note no cash / credit card refunds available with less than 5 days notice. 

How do I cancel or reschedule my room?

  • You can reschedule your reservation by clicking “manage this booking” in your confirmation email up to 7 days prior to your reservation start time.
  • If you need to cancel your reservation or reschedule with less than 7  days notice, please call or email us to make the change to your reservation.
  • Please call our main customer support line (415-997-8522 x 2) or email [email protected] and not individual members of our team, so we can ensure cancellations and reschedules are handled in a timely manner.

Cancellation and rescheduling requests made after 8 PM will be counted as submitted the next morning.

Gift Cards

  • Palace Games gift cards do not expire!
  • Gift cards are non-refundable.

BOOK YOUR ADVENTURE

Book an in-person immersive experience with the button below! 

BOOK YOUR EXPERIENCE

For virtual escape games, visit the PALACESPHERE Shop to book The Ruby, or Sapphire, or Emerald Palace! 

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415-997-8522

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PALACE GAMES
3362 Palace Drive

San Francisco, CA 94123

415-997-8522
BOOK NOW

PALACE GAMES © 2021

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Book Now
415-997-8522 Large Groups
  • Games
    • The Attraction
    • The Edison Escape Room
    • The Great Houdini Escape Room
    • The Roosevelt Escape Room
    • The Emerald Palace – Available Online
    • The Sapphire Palace – Available Online
    • The Ruby Palace – Available Online
    • Palace of Destiny – Available Online
    • Back
  • Team Building
    • Virtual Team Building
    • Team Building
    • Event Space
    • Back
  • Info
    • Gift Cards
    • Booking Policies
    • Players Under 18
    • FAQs
    • About Palace Games
    • Reviews & Press
    • Blog
    • COVID-19
    • Back
  • How It Works
    • Virtual Games
    • In-Person Experiences
    • Back
  • Contact