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Play the NEWEST Jewel Palace virtual puzzle adventure – the Emerald Palace!

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415-997-8522

VIRTUAL GAMES

  • Games
        • In-Person

        • The Attraction
        • The Edison Escape Room
        • The Great Houdini Escape Room
        • The Roosevelt Escape Room
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        • The Emerald Palace – Available Online
        • The Sapphire Palace – Available Online
        • The Ruby Palace – Available Online
        • Palace of Destiny – Available Online
        • The Emerald Palace
        • The Emerald Palace

          Play The Emerald Palace Online!

           

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          Throw a Great Virtual Party with Our Online Escape Rooms

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          Virtual Escape Game Demo Videos

  • Contact
  • Games
    • The Attraction
    • The Edison Escape Room
    • The Great Houdini Escape Room
    • The Roosevelt Escape Room
    • The Emerald Palace – Available Online
    • The Sapphire Palace – Available Online
    • The Ruby Palace – Available Online
    • Palace of Destiny – Available Online
  • Team Building
    • Virtual Team Building
    • Team Building
    • Event Space
  • Info
    • Gift Cards
    • Booking Policies
    • Players Under 18
    • FAQs
    • About Palace Games
    • Reviews & Press
    • Blog
    • COVID-19
  • How It Works
    • Virtual Games
    • In-Person Experiences
  • Contact

FAQs

Need more info before your next escape? Read below!

Questions about PalaceSphere virtual games? Find info here.

COVID-19 Updates: Palace Games is open for in-person experiences! Please review our new health and safety protocols before making a booking. Learn more here.

General Escape Room Booking Information

How do I book a room? Expand

Online - just click one of the booking buttons! You can also book over the phone at 415-997-8522, ext. 2. Have a credit card handy – payment is due at the time of booking.

How much does a room reservation cost? Expand

Each escape room reservation is $425 total (including taxes and fees).

Which escape room should I play first? Expand

The escape rooms may be enjoyed in any order! The Edison Escape Room is a great option for first time players, but all games have been enjoyed by players of various experience levels.

What is included in the room reservation? Expand

Each full room reservation accommodates up to the room's maximum capacity (up to 8 per room) for close to a two hour immersive game experience (including introduction, play time, team photo, etc.).

How do I book multiple escape room reservations? Expand

If you would like to book multiple rooms around the same time, add one room reservation to your cart and then click “continue shopping” to add the other room reservation(s) individually.

Rooms start on a staggered schedule with at least 15 minutes between each room's start time.

How many Escape Rooms are available at once? Expand

There is only one of each of our escape rooms, totaling 4.

The rooms start on a slightly staggered schedule.

Do you sell individual spots in a room? Expand

No. We only sell full room reservations. All games are private.

Do I need to indicate the number of players? Expand

No. Keep each escape room’s quantity at “1” when you add to the cart and checkout!

What’s the minimum age? Expand

The minimum age for all escape rooms is 16 years old. The minimum age for Escape the Palace is 18.

Go to PLAYERS UNDER 18 for more info.

What if I don’t see a time that works for me? Expand

If you do not see a specific time slot in our listings, that room has been booked. All available time slots are visible online when you click a booking button.

What is Escape the Palace? Is it available? Expand

Escape the Palace is our large group puzzle hunt activity. It is currently undergoing refurbishment and will not be available again until 2023.

Please contact us at [email protected] if you'd like us to let you know when the new version is available.

Group Size Information

How many people can play an escape room? Expand

The Houdini Room, Roosevelt Room, Edison Room, and The Attraction can accommodate a groups up to 8. Learn more about recommended group sizes and minimums on each room's information page (linked above).

You may NOT exceed the maximum limit of 8 players per room.

How can I accommodate a large group? Expand

Groups exceeding the maximum capacity for an individual room should book multiple rooms. Up to 4 escape rooms can be booked around the same time.

Groups larger than 32 may need to book additional rooms in different time slots to accommodate the group size.

Please contact us if you have questions.

Can I add extra players? Expand

Each escape room reservations accommodates up to 8 players max. You may NOT exceed this limit.

But, really, can I add extra players to The Attraction? Expand

No, you cannot exceed the limit of 8 players in the Attraction under any circumstances. You'll understand once you play!

If you have a group of 9-10 you were hoping to squeeze into The Attraction together, you will have to split into 2 groups. Luckily, The Attraction works well with groups of 4-5!

Players Under 18

Adult Supervision Expand

Players under 18 must be accompanied by an active adult chaperone during the game. The chaperone will count toward the player total. We encourage all adult chaperones to join in on the fun! 

Age Requirements Expand

The minimum group age for all escape rooms is 16 years old. If you bring a group of players under 18, they must all be at least be 16 and include an adult chaperone.

Under the minimum age? Expand

You are welcome to bring along 1-2 players under 16 if they will be playing with a group of adults.* They will count towards your player total.

Please keep in mind that parts of the Roosevelt Room may not be appropriate for very young children. (Not due to "adult content" – rather loud noises they might find frightening.)

*All players in The Attraction must be at least 13 years old.

Game Room Information

What is the Game Room? Expand

The Game Room at Palace Games is a unique event space for groups up to 16.

It can be booked for meetings, post-game team debriefs, parties, game nights, meals, and other events! You can book it as part of your escape room experience or for a stand alone event.

Visit our Game Room page for more information.

Is it an actual game? Expand

The Game Room is not a game, but it is filled with a huge selection of board games!

How do I book the Game Room? Expand

Please email us at [email protected] to inquire about the Game Room!

How much does it cost to book the Game Room? Expand

Each 90 minute Game Room time slot is $195 for up to 16 guests.

Arrival & Game Day Information

Please review our Arrival Information Page  and Health and Safety Protocols before your game.

Where should I go when I arrive? Expand

Please go to the Palace Games entrance – a set of large green doors, located at 3362 Palace Drive (Palace Drive runs around the back / western curve of the Palace).
Ring the doorbell to be let in. Our entrance is locked at all times.
For more info, check out our Arrival Information or our Map & Directions.

Do I need to sign a waiver? Expand

Yes. We need a signed digital waiver for every player before the game. Please do not bring in a printed paper copy.

You can access the waiver by clicking the waiver button in your confirmation email. Either forward the confirmation email, or share the waiver page URL with the other players.

If you have multiple rooms booked, please have players sign the waiver for the room they will play.

Waivers must be completed on your personal device. Please complete waivers BEFORE your arrive.

When you sign the waiver properly (correct email address, correct game, etc.) you will receive your team photo shortly after the game!

What should I wear? Expand

A mask covering your mouth and nose!

Comfortable clothes and shoes.
Skirts and dresses may not be appropriate for The Roosevelt Escape Room.
Dress in layers. The Palace may be cold, but the room itself will be warm.

What should I bring? Expand

Your energy and enthusiasm is all you need! We will ask that bags and phones be placed in a basket in the room. Bringing a confirmation or printed paper waiver is not necessary.

If you have questions about what you should and should not bring (see below!), please email or call in advance!

We strongly recommend that you take all visible bags or valuables out of your car.

Can I bring my pet? Expand

No. Pets (except certified service animals), food, drinks, cell phones, cameras, audio recorders, etc. are not allowed in the room.

Can I bring food into the room? Expand

No. Pets (except certified service animals), food, drinks, cell phones, cameras, audio recorders, etc. are not allowed in the room.

What about my coffee? Expand

No. Pets (except certified service animals), food, drinks, cell phones, cameras, audio recorders, etc. are not allowed in the room.

Can I take pictures in the room? Expand

No. We ask that you refrain from taking photos or any type of recording in the room in order to maintain the mystery for future players.

I am claustrophobic, will I be okay in the room? Expand

Of course! Teams within a room’s maximum capacities should not feel cramped.  If you need to exit the room at any time because you are uncomfortable, you may absolutely do so. 

Am I really locked in the room? Expand

No – just with your imagination! The entrance to the room remains unlocked at all times.

Is there anywhere to sit in the room? Expand

Each room contains at least one chair. (Please contact us if specific accommodations are needed.)

How long will we be in the room? Expand

Please block out 2 hours for the entire Houdini, Roosevelt, or Edison Room experience. This includes the check-in, introduction, play time, and post game. (Actual time playing varies between rooms and groups.)

How do I get my team photo? Expand

Our waiver system is also our photo system. Make sure to properly fill out the waiver (for the room you will be playing!) and you will receive your team photo.

Do I need to know any history to have a successful escape? Expand

Nope! All of our rooms can be played without any knowledge of the turn of the century or its historical figures. Everything you need will be provided to you.

Escape the Palace Information - Currently Unavailable

Is Escape the Palace Available? Expand

This game is undergoing refurbishment and will not be available until 2023.

Cancellation & Reschedule Information

What is Palace Games' cancellation and rescheduling policy? Expand

If you need to cancel or reschedule your reservation, please contact us as soon as possible!

  • 5+ days notice: Eligible for a full refund to credit card (minus non-refundable $25 per room booking fee).
  • Less than 5 days notice: Eligible for full store credit. Store credits are non-refundable and do not expire.

*Please note no cash / credit card refunds available with less than 5 days notice. 

Cancellation and rescheduling requests made after 8 PM will be counted as submitted the next morning.

**In the event of COVID-19 infection, exposure, or symptoms, rooms may be cancelled for a full store credit at any time. Please provide as much notice as possible!

How do I cancel or reschedule my room? Expand

You can reschedule your reservation by clicking “manage this booking” in your confirmation email up to 7 days prior to your reservation start time.

If you must reschedule with less than a week’s notice or wish to cancel your reservation, please call or email us to make changes to your reservation.

Please call our main customer support line (415-997-8522 x 2) or email [email protected] and not individual members of our team, so we can ensure cancellations and reschedules are handled in a timely manner.

Cancellation and rescheduling requests made after 8 PM will be counted as submitted the next morning.

Miscellaneous

Special circumstances? Expand

We want everyone to have a great experience. If there is something special we need to do or know about to make your time with us more enjoyable, please contact us!

How can Palace Games help us celebrate our special occasion? Expand

Please email us about the occasion and any special requests.

For birthdays, meetings, or other gatherings, check out our event space – The Game Room.

How do I join the Palace Games Team? Expand

Check out current opportunities here and email us at [email protected]lace-games.com.

Not finding what you want? Contact us at [email protected] or 415-997-8522.

BOOK YOUR ADVENTURE

Book an in-person immersive experience with the button below! 

BOOK YOUR EXPERIENCE

For virtual escape games, visit the PALACESPHERE Shop to book The Ruby, or Sapphire, or Emerald Palace! 

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3362 Palace Drive

San Francisco, CA 94123

415-997-8522
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415-997-8522 Large Groups
  • Games
    • The Attraction
    • The Edison Escape Room
    • The Great Houdini Escape Room
    • The Roosevelt Escape Room
    • The Emerald Palace – Available Online
    • The Sapphire Palace – Available Online
    • The Ruby Palace – Available Online
    • Palace of Destiny – Available Online
    • Back
  • Team Building
    • Virtual Team Building
    • Team Building
    • Event Space
    • Back
  • Info
    • Gift Cards
    • Booking Policies
    • Players Under 18
    • FAQs
    • About Palace Games
    • Reviews & Press
    • Blog
    • COVID-19
    • Back
  • How It Works
    • Virtual Games
    • In-Person Experiences
    • Back
  • Contact