Need more info before your next escape? Read below!
Questions about PalaceSphere virtual games? Find info here.
COVID-19 Updates: Palace Games is open for in-person experiences! Please review our new health and safety protocols before making a booking. Learn more here.
General Escape Room Booking Information
Online - just click one of the booking buttons! You can also book over the phone at 415-997-8522, ext. 2. Have a credit card handy – payment is due at the time of booking.
The escape rooms may be enjoyed in any order! The Great Houdini Room is the best fit for first time players, but all games have been enjoyed by players of various experience levels.
Each full room reservation accommodates up to the room's maximum capacity (up to 8 per room) for close to a two hour immersive game experience (including introduction, play time, team photo, etc.).
If you would like to book multiple rooms around the same time, add one room reservation to your cart and then click “continue shopping” to add the other room reservation(s) individually.
Rooms start on a staggered schedule with at least 15 minutes between each room's start time.
There is only one of each of our escape rooms, totaling 4.
The rooms start on a slightly staggered schedule.
No. We only sell full room reservations. All games are private.
No. Keep each escape room’s quantity at “1” when you add to the cart and checkout!
The minimum age for all escape rooms is 16 years old. The minimum age for Escape the Palace is 18.
Go to PLAYERS UNDER 18 for more info.
If you do not see a specific time slot in our listings, that room has been booked. All available time slots are visible online when you click a booking button.
Escape the Palace is not an escape room, but a private puzzle hunt game with escape elements available for large groups.
This game requires a minimum of 30 players and can accommodate up to 125 players per session.
Find out more about Escape the Palace and request a quote here.
*In the early stages of our reopening, Escape the Palace will not be available.
Group Size Information
The Houdini Room, Roosevelt Room, Edison Room, and The Attraction can accommodate a groups up to 8. Learn more about recommended group sizes and minimums on each room's information page (linked above).
You may NOT exceed the maximum limit of 8 players per room.
This game can accommodate groups of 30 to 125 players at once.
Groups exceeding the maximum capacity for an individual room should book multiple rooms. Up to 4 escape rooms can be booked around the same time.
Groups larger than 32 may need to book additional rooms in different time slots to accommodate the group size, or consider Escape the Palace.
Please visit our Large Groups page for more info or contact us if you have questions.
Each escape room reservations accommodates up to 8 players max. You may NOT exceed this limit.
No, you cannot exceed the limit of 8 players in the Attraction under any circumstances. You'll understand once you play!
If you have a group of 9-10 you were hoping to squeeze into The Attraction together, you will have to split into 2 groups. Luckily, The Attraction works well with groups of 4-5!
Players Under 18
Players under 18 must be accompanied by an active adult chaperone during the game. The chaperone will count toward the player total. We encourage all adult chaperones to join in on the fun!
The minimum group age for all escape rooms is 16 years old. If you bring a group of players under 18, they must all be at least be 16 and include an adult chaperone.
You are welcome to bring along 1-2 players under 16 if they will be playing with a group of adults.* They will count towards your player total.
Please keep in mind that parts of the Roosevelt Room may not be appropriate for very young children. (Not due to "adult content" – rather loud noises they might find frightening.)
*All players in The Attraction must be at least 13 years old.
Game Room Information
The Game Room at Palace Games is a unique event space for groups up to 16.
It can be booked for meetings, post-game team debriefs, parties, game nights, meals, and other events! You can book it as part of your escape room experience or for a stand alone event.
The Game Room is not a game, but it is filled with a huge selection of board games!
Please email us at [email protected] to inquire about the Game Room!
Each Game Room time slot is $195 for up to 16 guests.
Arrival & Game Day Information
Please review our Arrival Information Page and Health and Safety Protocols before your game.
Please go to the Palace Games entrance – a set of large green doors, located at 3362 Palace Drive (Palace Drive runs around the back / western curve of the Palace).
Ring the doorbell to be let in. Our entrance is locked at all times.
For more info, check out our Arrival Information or our Map & Directions.
Yes. We need a signed digital waiver for every player before the game. Please do not bring in a printed paper copy.
You can access the waiver by clicking the waiver button in your confirmation email. Either forward the confirmation email, or share the waiver page URL with the other players.
If you have multiple rooms booked, please have players sign the waiver for the room they will play.
Waivers must be completed on your personal device. Please complete waivers BEFORE your arrive.
When you sign the waiver properly (correct email address, correct game, etc.) you will receive your team photo shortly after the game!
A mask covering your mouth and nose!
Comfortable clothes and shoes.
Skirts and dresses may not be appropriate for The Roosevelt Escape Room.
Dress in layers. The Palace may be cold, but the room itself will be warm.
Your mask, energy, and enthusiasm is all you need! We will ask that bags and phones be placed in a basket in the room. Bringing a confirmation or printed paper waiver is not necessary.
We strongly recommend that you take all visible bags or valuables out of your car.
Nope! All of our rooms can be played without any knowledge of the turn of the century or its historical figures. Everything you need will be provided to you.
No. Pets (except certified service animals), food, drinks, cell phones, cameras, audio recorders, etc. are not allowed in the room.
No. Pets (except certified service animals), food, drinks, cell phones, cameras, audio recorders, etc. are not allowed in the room.
No. We ask that you refrain from taking photos or any type of recording in the room in order to maintain the mystery for future players.
Of course! Teams within a room’s maximum capacities should not feel cramped. If you need to exit the room at any time because you are uncomfortable, you may absolutely do so.
No – just with your imagination! The entrance to the room remains unlocked at all times.
Each room contains at least one chair. (Please contact us if specific accommodations are needed.)
Please block out 2 hours for the entire Houdini, Roosevelt, or Edison Room experience. This includes the check-in, introduction, play time, and post game. (Actual time playing varies between rooms and groups.)
Our waiver system is also our photo system. Make sure to properly fill out the waiver (for the room you will be playing!) and you will receive your team photo.
Escape the Palace Information
Escape the Palace can accommodate 30 to 125 players at the same time!
Unlike our escape rooms, Escape the Palace cannot be booked on our website.
Fill out the form to check availability and get a quote for your group!
*Please note: Escape the Palace will not be available in the early phase of our reopening.
For groups larger than 125, we could host additional back to back Escape the Palace sessions to accommodate the larger group size.
Escape the Palace is not an actual escape room, rather it is a puzzle hunt game with escape elements.
Players will still be challenged with exciting puzzles, but they will be playing in a larger space and can complete the puzzles in almost any order!
Cancellation & Reschedule Information
Palace Games accepts cancellations and reschedules, however, refund and store credit amounts are dependent on the amount of notice provided.
5+ days notice: Eligible for a full refund to credit card (minus nonrefundable $10 per room booking fee).
3+ days notice: Eligible for a full store credit (including booking fee) / free reschedule.
OVER 24 hours notice: Eligible for $300 store credit per room.
WITHIN 24 hours of reservation start time: Eligible for $150 store credit per room.
*Please note no cash / credit card refunds available with less than 5 days notice. Store credits and gift cards are nonrefundable.
Cancellation and rescheduling requests made after 8 PM will be counted as submitted the next morning.
**In the event of COVID-19 infection, exposure, or symptoms, rooms may be cancelled for a full store credit at any time. Please provide as much notice as possible!
You can reschedule your reservation by clicking “manage this booking” in your confirmation email up to 7 days prior to your reservation start time.
If you must reschedule with less than a week’s notice or wish to cancel your reservation, please call or email us to make changes to your reservation.
Please call our main customer support line (415-997-8522 x 2) or email [email protected] and not individual members of our team, so we can ensure cancellations and reschedules are handled in a timely manner.
Cancellation and rescheduling requests made after 8 PM will be counted as submitted the next morning.
Miscellaneous
We want everyone to have a great experience. If there is something special we need to do or know about to make your time with us more enjoyable, please contact us!
Please email us about the occasion and any special requests.
For birthdays, meetings, or other gatherings, check out our event space – The Game Room.
Email us at [email protected].
Not finding what you want? Contact us at [email protected] or 415-997-8522.
