WE CAN'T WAIT TO SEE YOU!
After nearly 15 months, we are open and very excited to finally host our guests in person again!
To keep our guests and staff safe and healthy, we have enhanced safety protocols (listed below) based on public health rules and recommendations from the City of San Francisco and state and federal authorities. We also ask that all guests follow our new health and safety procedures in order to reduce the risk of COVID-19 exposure for all that visit Palace Games.
As always, our fantastic Palace Concierge team is available for questions, concerns, and suggestions!
WHAT WE ASK OF OUR GUESTS
By booking an escape room at Palace Games, you are voluntarily assuming the risk of COVID-19 exposure and agree to follow the safety protocols below.
If you are unable to comply, please let us know so we may cancel your reservation.
DON'T BE LATE
Please make sure your entire group arrives 10-15 minutes prior to your scheduled start time. Once your entire group has assembled, please ring the doorbell or give us a call at 415-997-8522 x 1 so we may let you into the lobby.
Only one party will be allowed in the lobby at a time. Make sure your full party is present before you enter! *In order to keep the lobby experience private, we cannot let groups in more than 15 minutes prior to their scheduled start time.
Face masks are optional for fully vaccinated guests. If you are not fully vaccinated, face masks must be worn at all times over your mouth and nose. All staff are vaccinated and can wear a mask if requested. Hand sanitizer is available in every room and disposable, latex-free gloves are available upon request. Please maintain social distance from those outside of your group.
To minimize contact with our staff and others, only one group will be allowed into the lobby at a time. If you need immediate entry, give us a call! Waivers are available online and can be filled out prior to your arrival to Palace Games. You can use your personal mobile device to fill out the waiver on-site if necessary.
KEEP YOUR BELONGINGS WITH YOU
Lockers are no longer available for players due to our one-way traffic policy. Baskets can be found in each room to store your belongings. Got some bulky items? Talk to your host about alternative storage options.
STAY HOME IF YOU'RE SICK
We will ask guests to attest that no member of their party is currently exhibiting any Covid symptoms, has tested positive for the active virus, or has had known exposure to an individual with an active COVID-19 case within 10 days of their reservation. If you do not do this, your money will be refunded and you will be asked to leave.
8 PLAYER MAX
To maintain reduced capacity, we have capped the player count per game to 8 people for ALL games. Groups may NOT exceed this limit.
WHAT WE ARE DOING
STAGGERED START TIMES
Our rooms will start at staggered times so that groups will not overlap in the lobby and to give us more time to clean and clear the rooms between groups.
ONE WAY TRAFFIC
Your adventure will literally be through Palace Games! You come in through one door, and you’ll leave through another to minimize contact with other parties not in your bubble.
We have installed medical grade air filters and increased ventilation and air conditioning to all major spaces.
All games will remain private, meaning no strangers will be placed in the room with you. We strongly recommend playing with a group you are comfortable sharing close quarters with. Staff will not be in the room with you either, but you can communicate with them via the TV monitor in the room. Your host will show you how.
All onsite team members are fully vaccinated! Onsite staff will still be required to have their temperature checked before entering. A health questionnaire is also filled out by staff at the beginning of their shifts. Any members with a fever or temperature of over 100 will be sent home.
FULL CREDIT FOR EMERGENCY RESCHEDULING