WE CAN'T WAIT TO SEE YOU!
To keep our guests and staff safe and healthy, we have enhanced safety protocols (listed below) based on public health rules and recommendations from the City of San Francisco and state and federal authorities. We also ask that all guests follow our new health and safety procedures in order to reduce the risk of COVID-19 exposure for all that visit Palace Games.
As always, our fantastic Palace Concierge team is available for questions, concerns, and suggestions!
WHAT WE ASK OF OUR GUESTS
By booking an escape room at Palace Games, you are voluntarily assuming the risk of COVID-19 exposure and agree to follow the safety protocols below.
If you are unable to comply, please let us know so we may cancel your reservation.
DON'T BE LATE
Please make sure your entire group arrives 10-15 minutes prior to your scheduled start time. Once your entire group has assembled, please give us a call at 415-997-8522 x 1 so we may let you into the lobby.
LOBBY RULES
To minimize contact between groups, please make sure your full party is present before you enter. We may not be able to let your group in more than 15 minutes prior to your scheduled start time.
CONTACTLESS CHECK-IN
To minimize contact with our staff and others, only one group will be allowed into the lobby at a time. If you need immediate entry, give us a call! Waivers are available online and can be filled out prior to your arrival to Palace Games. You can use your personal mobile device to fill out the waiver on-site if necessary.
KEEP YOUR BELONGINGS WITH YOU
Baskets can be found in each room to store your belongings. Got some bulky items? Talk to your host about alternative storage options.
STAY HOME IF YOU'RE SICK
If any member of your party is currently exhibiting any Covid symptoms, has tested positive for the active virus, or has had known exposure within 10 days of their reservation, please contact us to cancel or reschedule your reservation. We will issue a refund or store credit for the full amount of your reservation cost.
WHAT WE ARE DOING
8 PLAYER MAX
To maintain reduced capacity, we have capped the player count per game to 8 people for all games.
STAGGERED START TIMES
We have staggered our start times to limit groups overlapping in the lobby and to give more time to clear the room between groups.
AIR FLOW
We have installed medical grade air filters and increased ventilation and air conditioning to all major spaces.
PRIVATE GAMES
All games will remain private, meaning no strangers will be placed in the room with you. We strongly recommend playing with a group you are comfortable sharing close quarters with. Staff will not be in the room with you either, but you can communicate with them via the TV monitor in the room. Your host will show you how.
All onsite team members are fully vaccinated!
FULL CREDIT FOR EMERGENCY RESCHEDULING
